Privacy Policy

Effective date: October 26, 2023

Welcome to Cape Homes Finders! We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website and services related to property rentals in South Africa. Our offices are located at 12 Long Street, Cape Town, 8001, South Africa. You can contact our data protection officer, Anika Patel, at anika.patel@capehomesfinders.co.za or by calling +27 49 696 9330.

Information We Collect

We collect the following types of information:

Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you register an account, request information about a property, or contact us.
Payment Information: If you make payments through our website, we collect payment information such as your credit card details or bank account information. This information is processed securely by our payment gateway provider.
Usage Data: We collect information about how you use our website, including the pages you visit, the searches you conduct, and the listings you view. This data helps us improve our website and services.
Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our website. Please see our Cookies Policy for more information.

How We Use Your Information

We use your information for the following purposes:

To Provide Our Services: We use your personal information to provide you with access to our property listings, to connect you with property managers, and to facilitate the rental process.
To Communicate with You: We use your contact information to respond to your inquiries, to send you updates about new listings, and to provide you with important information about your account.
To Improve Our Website and Services: We use your usage data and device information to analyze how our website is used and to identify areas for improvement.
To Personalize Your Experience: We use your information to personalize your experience on our website, such as by showing you listings that are relevant to your interests.
To Process Payments: We use your payment information to process payments for rental applications and other services.
To Comply with Legal Obligations: We may use your information to comply with legal obligations, such as responding to a subpoena or court order.
Marketing: We may send you promotional materials about new listings, special offers, or other services that we think may be of interest to you. You can opt out of receiving these materials at any time by clicking the "unsubscribe" link in the email or by contacting us directly.

How We Share Your Information

We share your information with the following parties:

Property Managers: We share your contact information with property managers when you express interest in a property. This allows them to contact you directly to discuss the property and schedule a viewing.
Service Providers: We share your information with third-party service providers who help us operate our website and provide our services, such as payment gateway providers, hosting providers, and email marketing services. These service providers are contractually obligated to protect your information.
Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect your information when it is transmitted over the internet.
Storing your information on secure servers.
Implementing access controls to restrict who can access your information.
Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to provide you with our services, to comply with legal obligations, or to protect our legitimate interests. When we no longer need your information, we will securely delete it.

Your Rights

You have the following rights with respect to your personal information:

Right to Access: You have the right to access the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at anika.patel@capehomesfinders.co.za or by calling +27 63 140 3392. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Cape Homes Finders
12 Long Street
Cape Town, 8001
South Africa
Email: anika.patel@capehomesfinders.co.za
Phone: +27 29 943 4307

This Privacy Policy is governed by the laws of South Africa.